Terms of Service

Last updated: October 2026

These terms apply when you visit venori.com, create an account or place an order. By using the site you agree to them. If you do not agree, please do not use the site.

Who we are

venori.com is operated by Venori, 231 Central Ave, Ste 4, White Plains, NY 10606. You can reach us at [email protected] or (877) 382-6275.

Using the site

You agree to use the site lawfully and to give accurate information when you create an account or place an order. You are responsible for keeping your password confidential and for activity under your account.

Products and descriptions

We take care to describe and photograph our jewelry accurately, but screens vary and small differences in color or appearance can occur. Our diamonds are lab-grown and are described as such on each product page. Center diamonds that carry a certificate are independently graded by IGI.

Pricing and payment

Prices are in US dollars and shown on each product page. We may correct pricing errors and cancel and refund any order affected by one. Payment is processed securely by Authorize.Net, and your order is confirmed once payment is authorized.

Orders

Placing an order is an offer to buy. We may decline or cancel an order, for example in the case of suspected fraud or a product that is no longer available, and we will refund any payment taken.

Shipping, returns and final sale

Shipping is complimentary and insured, and a signature is required on delivery. You may return a piece within 30 days. Engraved, custom-made and special-order pieces are final sale. Full details are on our Shipping & Returns page, which forms part of these terms.

Lifetime craftsmanship guarantee

Every Venori piece carries our lifetime craftsmanship guarantee. Contact us to make a claim and we will look after it. Our care guide explains how to keep your jewelry at its best.

Custom design

Custom-made pieces are created to your brief and are final sale.

Intellectual property

The site's text, photography, design and trademarks belong to Venori or its licensors. You may not copy or reuse them without our written permission.

Limitation of liability

To the fullest extent permitted by law, Venori is not liable for indirect or consequential losses arising from your use of the site. Nothing in these terms limits any rights you have under applicable consumer law, or liability that cannot lawfully be limited.

Governing law

These terms are governed by the laws of the State of New York, and any dispute will be resolved in the state or federal courts located in New York, subject to any mandatory rights you have where you live.

Changes

We may update these terms from time to time. The date above shows when they last changed, and continued use of the site means you accept the updated terms.

Contact

Questions about these terms? Email [email protected] or call (877) 382-6275.