Venori

Last updated: October 2026

This policy explains what personal information Venori ("we", "us") collects when you visit venori.com, create an account, place an order, write to us or chat with us; how we use it; who receives it; and the choices you have. It is written in plain language. Venori is located at 231 Central Ave, Ste 4, White Plains, NY 10606.

The short version

We collect what we need to take your order, make and deliver your piece, and look after you afterward.
Your full card number and security code never reach our servers. We do not store them.
We use advertising tools from Meta, Pinterest and Google. Under many state privacy laws, that counts as "sharing" your information for targeted advertising. We do not sell your information for money. You can opt out at any time on our Your Privacy Choices page, and we honor the Global Privacy Control signal automatically.
You can ask to see, correct or delete your information by emailing [email protected] or calling (877) 382-6275.

Information we collect

Account details. If you create an account: your name, email address, phone number (optional), a password (stored only in scrambled, hashed form), your saved addresses, and your marketing email preference.
Order details. Your name, email, phone number, shipping and billing addresses, the items you buy, ring size and engraving text if your piece has them, and your order history. Guests can check out without an account. For payment we keep only the payment method (card or Google Pay), the last four digits of your card, your billing address and the transaction reference from our payment processor.
Enquiries. If you use our custom design form or write to us: your name, email, optional phone number, your message and any images you attach.
Chat. Messages you send through the chat widget on our site, which is run by Tidio.
Wishlist and cart. Saved items are kept in your browser. If you are signed in, your wishlist is also saved to your account so it follows you between devices.
Usage and device data. Pages and products you view, items you add to your cart or wishlist, checkout steps, your IP address, browser and device type, the page that referred you, and an approximate location (such as city or region) that analytics and advertising providers work out from your IP address. This is collected with cookies, tags and similar tools (see Advertising, analytics and cookies).

What we do not collect. We do not receive your full card number or security code. We do not collect government ID numbers, precise location, biometric data, health information or similar sensitive categories. The one item that counts as sensitive under some state laws is your account sign-in together with your password, and we use it only to run and secure your account.

Where the information comes from

We collect it from you directly (forms, checkout, chat, email, phone); automatically from your browser and device when you use the site; and from our payment processor, which tells us whether a payment succeeded and returns a transaction reference and the last four digits of your card. We do not buy personal information from data brokers.

How we use information

To process payments, make your piece, inspect it, package it and deliver it, and to send order confirmations and shipping updates.
To answer your questions and custom design enquiries, and to honor our lifetime craftsmanship guarantee and our returns policy.
To create and maintain your account, wishlist and saved addresses.
To keep the store secure, prevent fraud and misuse, and meet legal, tax and accounting obligations.
To understand how the site is used and improve it.
To measure and run our advertising, including showing Venori ads to people who may be interested.
To send marketing email, only if you opted in (see Email).
We may also use summary or de-identified data that cannot reasonably be tied to you. We do not try to re-identify it.

Who receives your information

Service providers. These companies handle information on our behalf and only to provide their service to us:

Authorize.Net processes card and Google Pay payments.
Resend delivers our order and service emails.
Tidio provides the live chat widget and handles the messages you send in it.
Our hosting provider stores the site's data on its servers.
Google Analytics (GA4) provides site analytics.

Jewelry suppliers and manufacturers. Stuller and similar suppliers make or supply pieces to our specifications and ship them to us, not to you. They receive only what is needed to make the piece, such as product details, ring size and engraving text. They do not receive your contact details.

Shipping carriers. When we send your order to you, the carrier receives your name, delivery address and phone number, and the order value for delivery and insurance.

Advertising partners. Meta (Facebook and Instagram), Pinterest and Google receive limited data about your activity so we can measure and target our advertising. See the next section. They are third parties and may use that data under their own privacy policies.

Others. We may disclose information to comply with law, a court order or a lawful request from authorities; to protect the rights, safety or property of Venori, our customers or others; and to a buyer or successor if Venori is ever sold or merges. Any successor would be bound by this policy for information already collected, unless you are told otherwise.

We do not sell your personal information for money.

Advertising, analytics and cookies

We use a sign-in cookie to keep you logged in, and your browser's storage to remember your cart and wishlist. We also use these third-party tools:

Meta Pixel (Facebook and Instagram), Pinterest Tag and Google Ads tags run in your browser. They record events such as viewing a page or product, adding to your cart or wishlist, starting checkout, sending an enquiry and completing a purchase, along with browser and device details and the cookie identifiers they set. Google may also use your email address from a completed purchase, in hashed form, to match the order to its ads.
Meta Conversions API. When you place an order, our server also sends Meta a "purchase" event. It contains the order total, the products purchased, your email address and phone number in hashed (scrambled) form, your IP address, your browser's user-agent string, and Meta's advertising cookie values if present. Meta uses it to match the purchase to ads.
Google Analytics (GA4) measures how the site is used.
Tidio may set its own cookies for the chat widget.

Because these partners can recognize you across different websites and apps, this activity is "sharing" of personal information for cross-context behavioral (targeted) advertising under some state privacy laws, and some regulators may also view it as a "sale". Those partners may track your activity across sites over time. You can block or delete cookies in your browser settings, though some of the site may then stop working as expected.

Your opt-out. On our Your Privacy Choices page you can turn off advertising tracking. We also honor Global Privacy Control automatically: if your browser sends the signal, we treat it as the same opt-out. When you are opted out:

The Meta Pixel and Pinterest Tag are not loaded, and Google Ads tags and conversion measurement are switched off.
We do not send Meta the server-side purchase event for your order.
Google Analytics still runs so we can keep the store working well, but with ad personalization turned off.
The chat widget and the cookies needed for sign-in, your cart and checkout continue to work.

The opt-out is stored in a cookie in the browser you use, so it applies to that browser and device only, lasts for one year, and is not linked to your account. If you use another browser or device, or clear your cookies, set it again there (a browser that sends Global Privacy Control is covered automatically). You can also use industry tools such as the Digital Advertising Alliance and Network Advertising Initiative opt-out pages, the Google Analytics opt-out add-on, and the ad settings in your Meta, Google and Pinterest accounts.

Do Not Track. Browsers can send a "Do Not Track" signal. There is no common standard for it, so we do not respond to it. Global Privacy Control is the signal we do honor, as described above.

Email and phone

Order and service email. We send order confirmations, shipping updates and replies to your enquiries. You will receive these even if you opt out of marketing.
Marketing email. We send marketing email only to people who opted in, through the checkbox when you create an account or in your account profile. Any marketing message we send includes an unsubscribe link, and you can also turn it off in your profile or by emailing us. We act on opt-outs within 10 business days.
Text messages. We do not send marketing text messages.
Phone. We may call you about an order or an enquiry you made.

How long we keep information

We keep information only as long as we need it for the purpose it was collected for, and as long as the law requires. In practice:

Order records (contact details, items, addresses, payment reference): as long as needed to fulfill the order, honor the lifetime craftsmanship guarantee and returns, resolve disputes, and meet tax and accounting rules.
Account details and wishlist: until you ask us to delete your account.
Enquiries and images you send us: as long as needed to respond and to work on your piece, and afterward while there is a continuing customer relationship or a legal need.
Chat messages: as long as needed to help you, subject to Tidio's retention settings.
Analytics and advertising data: kept by Google, Meta and Pinterest under their own settings and policies. Our opt-out cookie lasts one year.

When information is no longer needed, we delete it or remove what identifies you, unless the law requires us to keep it.

Your U.S. state privacy rights

California and a growing number of other states give residents privacy rights. We apply the same rights to all U.S. customers, whether or not your state's law applies to us. Depending on where you live, you can:

Know and access the personal information we hold about you, including the categories, sources, purposes and recipients, and get a copy.
Correct information that is wrong.
Delete your personal information, subject to exceptions such as records we must keep for legal or accounting reasons.
Opt out of targeted advertising and of the sale or sharing of your personal information. See the opt-out section above or visit Your Privacy Choices.
Limit the use of sensitive information. We use the sensitive information described above only to run your account, so there is nothing further to limit.
Receive your information in a portable format, where the law provides.
Not be treated unfairly for using your rights. We will not deny you service, charge you different prices, or give you a different quality of service because you use them.

How to make a request. Email [email protected] or call us toll free at (877) 382-6275. We may ask you to confirm details that match what we have on file, such as the email on your account or an order number and the name and shipping ZIP code on it. We use this only to verify your identity. We will confirm we received your request and respond within the time required by applicable law, which is generally 45 days (with a possible extension we will explain to you). We do not charge a fee unless a request is clearly excessive or repeated.

Authorized agents. You may have someone act for you. They need your signed written permission, and we may still contact you to verify your identity and confirm the request.

Appeals. If we decline a request, you may appeal by replying to our response or emailing [email protected] with "Appeal" in the subject line and the reason. We will answer in writing within the time required by law. If we deny your appeal, you can contact your state attorney general to raise a concern, and we will tell you how.

What we shared in the last 12 months. The list below shows the categories of personal information we collected, where they came from, why, who receives them, and whether they were shared for targeted advertising. We have not sold personal information for money.

Identifiers (name, email, phone, postal address, IP address, cookie and device identifiers, account sign-in). From you and your devices. Used for orders, your account, support, security, analytics and advertising. Disclosed to our payment processor, email provider, hosting provider, chat provider, shipping carriers and analytics provider. Shared for advertising: yes, but only cookie and device identifiers, IP address, and hashed email and phone number on a purchase, with Meta, Pinterest and Google.
Customer records and payment details (billing address, payment method, last four digits of your card, transaction reference). From you and our payment processor. Used to process and record your order. Disclosed to our payment processor and hosting provider. Shared for advertising: no.
Commercial information (items viewed, carted and bought, order totals, ring size, engraving text, wishlist). From you and your activity on the site. Used for orders, fulfillment, analytics and advertising. Disclosed to suppliers (product details, ring size and engraving only), our hosting provider and analytics provider. Shared for advertising: yes, the products and value of the events described above. Ring size and engraving text are not sent to advertising partners.
Internet and device activity (pages and products viewed, checkout steps, browser, device, referring page). Collected automatically. Used for analytics, site improvement, security and advertising. Disclosed to our analytics provider and advertising partners. Shared for advertising: yes.
Approximate location (city or region worked out from your IP address by our analytics and advertising partners). Collected automatically. Used for analytics and advertising. Shared for advertising: yes.
Communications and uploads (enquiries, chat messages, images you attach). From you. Used to respond to you and design your piece. Disclosed to our hosting, email and chat providers. Shared for advertising: no.
Inferences. We do not build consumer profiles ourselves. Our advertising and analytics partners may form their own inferences, such as interests, under their own policies.

We do not knowingly sell or share the personal information of anyone under 16.

California residents. California's "Shine the Light" law lets you ask about the personal information we disclose to third parties for their direct marketing. The advertising sharing is described in this policy and you can opt out of it. You can also email us to ask. Nevada residents may contact us with any request about the sale of their information; we do not sell it for money.

Children

Venori is not directed to children under 13, and we do not knowingly collect their personal information. If a child has given us information, a parent or guardian can contact us and we will delete it.

Security

We use safeguards appropriate to the information we hold, including encrypted connections, card payments tokenized by Authorize.Net, passwords stored only in hashed form, and restricted staff access to customer data. No online service can be perfectly secure, so we cannot guarantee absolute security. If a security incident affects your information, we will notify you as required by law.

Other websites and where data is processed

Our site may link to other websites and social platforms. We do not control them, and their privacy policies apply when you visit. Venori is based in the United States, and your information is processed in the United States and wherever our service providers operate.

Changes to this policy

We will post any update here and change the "Last updated" date. If a change is significant, we will give notice in a way that is likely to reach you, such as a notice on the site or an email, and obtain your consent where the law requires it. We encourage you to review this page from time to time.

Contact us

Questions or requests about privacy? Email [email protected], call (877) 382-6275, or write to Venori, 231 Central Ave, Ste 4, White Plains, NY 10606.

Privacy Policy